Privacy Policy

Effective Date: 04/25/2024

1. Introduction

Innovative Labs, located at 9722 Groffs Mill Drive Unit #602, Owings Mills, MD 21117, USA (“we,” “us,” or “our”), is committed to protecting the privacy of our clients and users. As a company specializing in AI-based chatbot technologies, we understand the importance of data security and privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our AI chatbot widgets, installed on client websites, and other services we provide.

2. Information We Collect

We collect information that helps us deliver and improve our services, including:

• Personal Information: This may include your name, email address, telephone number, and other contact details.
• Technical Information: Information related to your interaction with our AI chatbots, such as chat history, and technical data including but not limited to IP addresses, browser type, and operating system.
• Usage Data: Information on how you interact with the chatbots and the services, including preferences and various settings.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services.
• Improve, personalize, and expand our services.
• Understand and analyze how you use our services.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails.
• Find and prevent fraud.

4. How We Share Your Information

We may share your information with:

• Service Providers: Companies that assist us in operating our website, conducting our business, or serving our users.
• Partners: Third parties with whom we partner to offer you integrated or co-branded services.
• Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

5. Data Retention

Your personal information is retained only for as long as is necessary for the purposes set out in this policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet, or method of electronic storage is 100% secure.

7. Your Rights

You have the right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your personal information directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at wecare@innovativelabs.us or by phone at 1-443-330-7405.