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Acceptable Use Policy

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Effective Date: 4/25/2024

This Acceptable Use Policy (“Policy”) governs your use of the AI-based chatbot services (“Services”) provided by Innovative Labs, located at 9722 Groffs Mill Drive Unit #602, Owings Mills, MD 21117, USA (“we,” “us,” “our”). By accessing or using our Services, you agree to comply with this Policy and ensure that any others who use our Services through your account do so as well.

  1. Permitted Uses

You are permitted to use our Services for lawful, ethical, and appropriate purposes only, including:

  • Interacting with our AI chatbots in a manner consistent with all applicable laws and regulations.
  • Using our Services as intended to support and enhance your customer interaction and business operations.
  1. Prohibited Uses

You may not use our Services to:

  • Transmit any content that is unlawful, abusive, harassing, libelous, defamatory, obscene, or otherwise objectionable.
  • Engage in activity that is fraudulent, false, misleading, or deceptive.
  • Transmit any unsolicited advertising, promotional materials, or other forms of solicitation.
  • Distribute viruses, spyware, corrupted data, or other harmful, disruptive, or destructive files.
  • Infringe upon the intellectual property rights or other proprietary rights of others.
  • Circumvent or attempt to circumvent any user authentication or security measures of any host, network, or account associated with our Services.
  • Use our Services in any manner that may impair, overburden, damage, disable, or otherwise compromise our Services, servers, or networks.
  1. User Responsibilities

You are responsible for:

  • Ensuring that all individuals using our Services through your account comply with this Policy.
  • Any breach of this Policy by anyone using your account, with or without your permission or knowledge.
  • Maintaining the confidentiality of your account and password.
  1. Monitoring and Enforcement

We reserve the right to:

  • Monitor use of our Services to determine compliance with this Policy.
  • Investigate and appropriately respond to any potential breaches of this Policy, which may involve informing and cooperating with law enforcement authorities.
  • Suspend or terminate access to our Services for any user who violates this Policy.
  1. Changes to the Policy

We may modify this Acceptable Use Policy at any time by posting the revised version on our website and updating the “Effective Date” at the top of the Policy. Your continued use of our Services after any such changes take effect constitutes your acceptance of the new Terms.

  1. Contact Us

If you have any questions about this Acceptable Use Policy, please contact us by email at wecare@innovativelabs.us or by phone at 1-443-330-7405.